I have been working in mediation, facilitation, and conflict resolution since 2008. I provide pro-bono (free) workshops on communication skills either virtually or in London.

Structured Communication (Conflict Resolution)

Core Skills Overview
Table: 4 Levels of Reflective Listening
”The Formula” (Structured Reflection)

Lecture videos (YouTube playlist), about 60 minutes in total

Negotiation Fundamentals

The Basics:  BATNA, RP, TP (8 minutes)

Types of Negotiation:  Distributive Negotiation (4 minutes)

Making Concessions Strategically (3 minutes)



Planning for a Negotiation

The Planning Document (5 minutes)

Planning Document Template

Scoring Systems (8 minutes)

The First Offer (7 minutes)


Integrative Negotiation

Introduction to Integrative Negotiation (3 minutes)


The Pareto Frontier (15 minutes)


The Negotiator’s Dilemma (3 minutes)


Finding Integrative Solutions

Multiple Equivalent Simultaneous Offers (MESOs)   (4 minutes)

Contingency Contracts

Why I Am So Passionate About Structured Communication (2 minutes)


More on Structured Communication

  • see above

Negotiation and Decision Theory

Cognitive Biases—Basic Decision Theory (13 minutes)


Cognitive Biases and Negotiation (8 minutes)